How can I update my contact information and communication preferences?

You can update your contact details, billing information, and communication preferences — including your email, address, and phone number — directly through the Payment Portal in your secure Ascent account . To update your billing information,

1. Log in to your Ascent account
2. Click ‘Payment Portal’ in the top right menu bar
3. Click ‘Manage Payment Methods’

To review or change your contact details and communication preferences:

1. Log in to your Ascent account
2. Click ‘Payment Portal’ in the top right menu bar
3. Click ‘My Launch Profile’

If you have any trouble accessing your account or making updates, please contact Launch Servicing at 877-209-5297 and press the “#” key two times when prompted for your information and hit 0 to reach a live representative.