Customer Service

From your first application to your final payment, we’re committed to helping you every step of the way. Our 100% U.S. based Ascent Customer Service team is here for you.

877-216-0876 Toll-free

Monday - Thursday 7:00AM - 5:00PM (PST)

Friday 7:00AM - 4:00PM (PST)

Ascent Funding, LLC
501 W. Broadway Ste. A150
San Diego
CA 92101

Leave us a Message

For Application Status

Please log into your online account at

NOTE: We cannot provide personal or application status information via chat, email or online form.

For Business & School Partnerships

For schools and partners interested in learning more about our Ascent Student Loans, including eligibility requirements, please email our Business Development Team at [email protected].

For More Information

See our brochure for the Academic Year 2020-2021

For Payments or Postponement

For questions about an existing loan, such as payment, deferment or forbearance information, please contact the loan servicer:

Launch Servicing
877-354-2629 Toll-free
Monday – Sunday 8:00AM – 5:00PM CST
[email protected]
Launch Servicing, LLC
P.O. BOX 91910
Sioux Falls
SD 57109-1910